This page (together with the documents referred to in it and listed on our website) tells you information about us and the legal terms and conditions (“Agreement”) on which we supply any services (“Services”) listed on our website (“our site”) to you.

Please read this Agreement carefully and make sure that you understand it before ordering any Services from our site. Please note that by ordering any of our Services, you agree to be bound by this Agreement and the other documents expressly referred to in it.

If you refuse to accept this Agreement, you will not be able to order any Services from our site.

You should print a copy of this Agreement for future reference.

We amend this Agreement from time to time. You will be notified by changes to this agreement by email. The last time this agreement was updated was on 14/03/2024.

1. Definitions

As used herein and throughout this Agreement:

Designer is Parrot Creative Ltd, a company registered in England and Wales under company number 10328216. Registered office at 160 Aztec West, Almondsbury, BS32 4TU, United Kingdom.
Client is the organisation that enters this Agreement with the Designer.
Business Customer is any individual, partnership, limited company, charity, association, or other entity engaging in commercial, industrial, or professional activities, either for-profit or not-for-profit, that enters into this Agreement in connection with such activities.
Agreement means the entire content of this agreement, all other legal policies on this site, the Proposal document(s), together with any other Supplements designated below, exhibits, schedules, or attachments hereto.
Copyrights means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under UK Copyright Law.
Business Day means any day that is not a Saturday, Sunday, Christmas Day, Good Friday, or a bank holiday as recognised under the Banking and Financial Dealings Act 1971.
Working Hours are the period from 09:00 to 16:00 GMT on a Business Day.
Charges means our charges and fees for providing our products and services, including the Website Membership.
Order Confirmation means an email that we send to you, to confirm our acceptance of your order.
Congratulations Email means an email that we send to you, to confirm publication of your Website.
Sales Date means the date of our order acceptance, as shown on the Order Confirmation.
Website means the website that we will build and publish in accordance with this Agreement.
Website Content and Content means any content, including any text, images, logos, videos, or sound files that the Client provides to the Designer for inclusion in the Website in accordance with this Agreement.
Website Membership means our website package as further described.

2. Eligibility Criteria

To enter into this Agreement with us, you must be a Business Customer and not a consumer.
By entering this Agreement, you affirm that you are a Business Customer as defined in this Agreement and affirm that the services provided by Designer are to be used solely in the course of your business, trade, craft, or profession. The Client acknowledges that these services are not available to consumers, defined as individuals acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.
If it comes to light that the Client has misrepresented their status as a Business Customer, or if they are found to be a consumer, Parrot Creative Ltd reserves the right to terminate this Agreement immediately without liability, and the Client may be subject to any costs incurred by Designer as a result of this misrepresentation.

3. The Website Membership and its Components

Our Website Package is made up of the following Components:
1. A registered .co.uk domain name: As part of our service, we purchase, manage, renew and host domains on our third-party servers on your behalf until the termination or expiry of our Agreement with you. You will be the registered legal owner of the domain name. You may, at any time, transfer the domain name to an alternative hosting solution at no additional cost, providing that you have no outstanding debts to us. We are not responsible for any third party charges incurred by transferring a domain name to an alternative hosting solution. If you wish to change your domain name, we will need to register a new domain name at a current cost of £10 per domain name registered for one year from the date of registration. If you do not renew your Agreement with us in accordance with this Agreement following the expiry of the Initial Term, we will not pay any renewal fees in respect of that domain name and will allow the domain name to expire. We cannot guarantee the continued availability of a particular domain name if registration lapses.
2. One professional e-mail account: The Website Membership includes one e-mail account. E-mail accounts are created, managed and renewed by us. E-mail hosting services on your domain name are available only during the term of your Agreement with us. We are not responsible for the content and material sent or received in your e-mail account(s). It is your responsibility to manage your own e-mails and your own email disclaimer(s).
3. Full hosting and maintenance services: We will host your Website on third party servers. Our hosting services are provided in accordance with our Hosting Terms and Conditions and Hosting Acceptable Use Policy. By entering this Agreement, you also agree to these terms and acceptable use policy.
4. Website creation and publication: Subject to order acceptance and our receipt of your Website Content, we will build and publish your Website. We will send you a Congratulations Email to notify you of your Website’s publication.
5. Listing of your Website: Your Website will be submitted to Google Search Console to ensure it can be found by search engines. Once your Website is listed, we are not responsible for its ongoing promotion. You acknowledge that the order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this, we are unable to make any guarantees about the success of any search engine promotion activity.
6. Website Content Changes: Once published, your Website will be treated by us as a fully functioning, completed work. However, you may change the Website Content, subject the terms of this Agreement, including Clause 4.
We may offer you certain add-on products in addition to the Website Membership. We shall notify you of the specific terms relating to such add-on products at the time at which they are offered, including price, payment, delivery and cancellation, which shall apply to the provision of add-on products in addition to this Agreement.
Certain add-on products may not be available to all customers and, where we act as an intermediary in respect of third party add-on products, we shall not be liable for any damages, losses or expenses of any kind due to the use of such third-party add-on products.

4. Customisation and Content Changes

Within the scope of the Website Membership, the Designer agrees to accommodate requests for changes and customisations that enhance the Client’s online presence without altering the fundamental structure or exceeding the scope of the originally agreed-upon website plan. For the purposes of this Agreement, ‘Content’ encompasses text, images, galleries, embedded videos, and similar elements that can be modified or updated without extensive redevelopment of the website.
The Client is entitled to request the addition of new pages to their website, subject to the limitations of the purchased Website Membership. Requests for additional pages or features not included in the Website Membership may necessitate an upgrade to a higher-tier plan or the purchase of specific add-ons. Check the number of included pages in the Order Confirmation email.
Designer can only work on one request at a time and aims to complete Website Content Changes within 2 Business Days. Where this is not possible, we will aim to respond within a maximum 5 Business Days.
Significant customisations or additions, including but not limited to advanced functionality such as e-commerce capabilities, membership systems, or custom plugins, that require extensive development work, will be evaluated on a case-by-case basis. The Designer will provide the Client with a proposal for such work, detailing any additional costs or adjustments to the monthly fee required to implement these customisations. The Client agrees to review and approve any proposals for significant customisations or additions before such work commences. Acceptance of the proposal by the Client indicates agreement to the revised terms, including any changes to the monthly fee or the overall scope of the Website Membership.
Client acknowledges and agrees that certain requests may necessitate adjustments to the scope of their Website Membership or incur additional costs.

5. Formation of the Agreement and Duration

Where you make your order online, our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process. Where you make your order by telephone, our operatives will guide you through the order process and will review your order with you before the process is concluded.
Please note that while we may acknowledge that you have placed an order by sending an email, this email does not mean that your order has been accepted. Acceptance of your order will take place as described below.
We will confirm our acceptance to you by email. The Agreement between us will only be formed when we send you our Order Confirmation. The date on which our acceptance email is sent will be the Sales Date.
The Agreement will remain in force for twelve (12) months from the Sales Date (“Initial Term”), subject to its renewal or earlier termination in accordance with this Agreement.
Subject to its earlier termination in accordance with this Agreement, the Agreement will automatically renew at the end of the Initial Term for a further period of twelve (12) months and shall continue to renew automatically thereafter for additional periods of twelve (12) months, each such additional period commencing on the anniversary of the Sales Date.
We will notify you by email fourteen (14) days (or more) in advance of such automatic renewal. If you do not wish to renew the Agreement, you must tell us in writing that you wish to cancel prior to the renewal date, otherwise you will not be eligible to receive a refund.

6. Cancellation, Termination, and Withdrawal

The Client may cancel their Website Membership at any time either:
1. At the end of the Initial Term: the Website Membership will expire and the Agreement will be terminated when the current 12 month period ends; or
2. Before the Initial Term ends: subject to paying the Designer all Charges for the remainder of the Initial Term.
We may terminate all or part of the Agreement with immediate effect by giving written notice to you if:
1. You commit a material breach of this Agreement which breach is irremediable or (if such breach is remediable) fail to remedy that breach within a period of fourteen (14) days after being notified in writing to do so;
2. You repeatedly breach this Agreement in such a manner as to reasonably justify the opinion that your conduct is inconsistent with you having the intention or ability to give effect to this Agreement;
3. You cease or threaten to cease to carry on the whole or any part of your business or you are unable to pay your debts as they fall due;
4. Any step or action is taken in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business, or if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
5. An administrator, receiver, manager or supervisor of a composition or scheme is appointed or applied for by you;
6. You undergo a change in control (other than as a result of reorganisation, amalgamation or reconstruction without insolvency);
7. You are the subject of a receiving order in bankruptcy (or in Scotland are sequestrated or in Northern Ireland are adjudicated bankrupt) or suffer execution, distress, any form of diligence or seizure to be levied or effected on or against your premises, assets or effects; or
8. We suffer from any event or circumstance which is beyond our reasonable control or which we could not reasonably be expected to have taken into account at the Sales Date and which results in or causes our failure to perform any or all of our obligations under this Agreement.
We may terminate our Agreement with you with immediate effect upon written notice to you if we have upgraded, amended or disposed of the products and services to be provided to you thereunder such that we are unable to perform our obligations under the Agreement. Upon such termination by us pursuant to this clause, we shall seek to enter into a new Agreement with you in respect of our upgraded, amended or new products and services. In the event we terminate the Agreement pursuant to this clause, you shall be entitled to a refund of an amount equal to the proportion of the fees you have paid which would have been payable by you but for our termination of the Agreement.
We may withdraw any product or service, or any promotional offer related to a product or service, at any time without notice. Where we do so, we will honour any Agreement for that product or service which has been formed prior to the date of the withdrawal.
Upon termination or cancellation of this Agreement by either party for any reason, the license granted to the Client to use the website design, code, and any related systems will be revoked. The Client agrees that in such an event, the website and all associated digital properties must be deactivated and cannot continue to be used in any form. The Client retains the right to use the Website Content provided to Parrot Creative Ltd and is free to transfer this content to a new platform or service provider. However, the replication of the design, layout, or functionality of the website as developed by Designer without explicit written permission is prohibited.
The Client acknowledges that Designer may retain copies of the website and provided content for archival, portfolio, or demonstration purposes, subject to the confidentiality and privacy terms outlined in this Agreement.

7. Website Content and Intellectual Property Rights

You must provide us with all Website Content by the agreed deadline through the clients.parrotcreative.co.uk portal, or method requested by Designer. We do not accept Website Content sent to us via post or facsimile.
The Client will retain all Intellectual Property Rights to the Website Content provided by you, including but not limited to text, images, and other content or marketing materials. Designer retains ownership of the underlying website design, code, and any proprietary technologies or systems used in the creation and maintenance of the website. This includes any templates, themes, and custom coding developed by Designer.
Designer grants the Client a non-exclusive, non-transferable license to use the website and its underlying systems for the duration of the Agreement. This license extends to the use of the website design, structure, and functionality as developed and provided by Designer.
You must obtain permission to use any third party Intellectual Property Rights that you provide to us as part of the Website Content. By entering into this Agreement, you warrant that you have the legal right to provide such Intellectual Property Rights to us for the purposes of the Agreement. We reserve the right to request evidence that such permissions have been obtained.
You shall indemnify us from and against all liabilities, costs, expenses, damages and losses (including without limitation any direct, indirect or consequential losses, loss of profit, loss of business or sales, loss of or damage to goodwill or our reputation and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with any actual or alleged infringement of any third party Intellectual Property Right relating to or in connection with the performance of our obligations under the Agreement, except where such infringement arises from information or other materials or services provided by us.
Your Website Content, including any advertising of products or services related thereto, must comply and you undertake to provide that it will comply with any description and warranties made, all applicable law (including without limitation relevant advertising and broadcasting regulations, consumer credit legislation and the Trade Descriptions Act 1968), the Agreement including these Terms and Conditions, and any of our standards for acceptable content provided or made available to you from time to time. We reserve the right (but undertake no duty) to make a determination as to whether your Website Content is in compliance with the above and we may immediately suspend or terminate services if we determine that such Website Content does not comply. If you are advertising goods in the course of your trade or business this must clearly be stated during the order process.
We may monitor your use of our products and services.
You shall indemnify us from and against all liabilities, costs, expenses, damages and losses (including without limitation any direct, indirect or consequential losses, loss of profit, loss of business or sales, loss of or damage to goodwill or our reputation and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with any breach by you or otherwise in connection with the Website Content, except where such breach arises from information or other materials provided by us.

8. Charges and Payment

This is a 12 month contract and:
For annual Website Membership customers, we will ask you to pay the total Charges for the Website Membership on an annual basis, in advance. Failure to pay the Charges will result in the website and all services being suspended.
For monthly Website Membership customers, we will ask you to pay the total Charges for the Website Membership in 12 monthly instalments. The first instalment shall be made on the original date of sale and each subsequent monthly instalment shall be paid on the 1st day of each calendar month (pro rata) which may not be amended. Failure to pay a monthly Charge will result in the website and all services being suspended and the full outstanding balance of the remaining months will become due and payable immediately.
Work outside the scope of the Website Membership will be charged at the Designer’s standard Hourly Rate. The “Standard Rate” which is published and updated on the Rate Card page. Each task undertaken by the Designer will be logged as a time entry and billed in increments of half an hour, rounded up to the nearest half hour. The Designer reserves the right to modify these hourly rates at any time without requiring prior written consent or approval from the Client.
If Client fails to make any payment due to Designer by the due date (plus 14 days), Client shall pay a late fee on the overdue amount at whichever is the greater of 10% of the invoice total or £10. Client shall pay the penalty charge interest together with the overdue amount. All grants of any licence to use or transfer of ownership of any intellectual property rights under this Agreement are conditioned upon receipt of payment in full, including any outstanding Additional Costs, Taxes, Expenses, Fees, Charges, or the cost of Changes.
Payments will be credited first to late payment charges and next to the unpaid balance. Client shall be responsible for all collection and legal fees necessitated by lateness or default in payment. Designer reserves the right to withhold Deliverables and terminate the Agreement if accounts are not current or overdue invoices are not paid in full.
Designer reserves the right to adjust the Charges at any time.
Charges shall be in the GBP currency and paid by Direct Debit. Designer uses GoCardless to process Direct Debit payments. When Client pays using Direct Debit, the Client confirms that they are permitting Designer to initiate a payment or series of payments using the mandate created by the Client.
Client confirms that Designer may either take payments as a one-off or on a recurring basis, as indicated on the service page, invoice, or Order Confirmation (including any late fees). Client confirm that the payment amount will be determined by reference to our charges at the time, as described on your invoice or Order Confirmation.
Creating a Direct Debit mandate authorises us to automatically bill you for issued invoices, including before the due date.
Once the Website starts being built, a refund cannot be provided for any Charges or fees.
All fees and costs are exclusive of VAT, which the Designer will add to invoices at the appropriate rate.
Payments made by bank transfer will incur an additional administration fee of £10 plus VAT, while payments made by debit/credit card will incur a 5% administration fee (percentage of total invoice amount, plus VAT). Payment processing fees are not applied to payments made by Direct Debit and ACH.

9. Attribution and Promotions

Client agrees to include in all displays or publications of the Website attribution and/or copyright notice in Designer’s name in the form, size and location as incorporated by Designer, or as otherwise directed by Designer. Designer retains the right to reproduce, publish and display the Website in Designer’s portfolios and Websites, and in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses.

10. Confidential Information

Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary technical and business information and materials of the other party (“Confidential Information”). Each party, its agents and employees shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be necessary to perform its obligations under the Project, except as may be required by a court or government authority. Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality.

11. Warranties and Representations‌

By Client. Client represents, warrants and covenants to Designer that
1. Client owns all right, title, and interest in, or otherwise has full right and authority to permit the use of the Client Content,
2. to the best of Client’s knowledge, the Client Content is accurate, legal, conforms to ethical standards of the Client’s industry, does not infringe the rights of any third party, and use of the Client Content as well as any Trademarks in connection with the Project does not and will not violate the rights of any third parties,
3. Client shall comply with the terms and conditions of any licensing agreements which govern the use of Third Party Materials, and
4. Client shall comply with all laws and regulations as they relate to the Services and Deliverables.
5. By agreeing to this Agreement, the Client represents and warrants that they have the authority to bind the entity on whose behalf they are entering into this Agreement and that they are not acting as a consumer. The Client further agrees to provide verification of their business status upon request.
By Designer.
1. Designer hereby represents, warrants and covenants to Client that Designer will provide the Services in a professional and workmanlike manner and in accordance with all reasonable professional standards for such services.
2. Designer further represents, warrants and covenants to Client that
  1. except for Third Party Materials and Client Content, the Final Deliverables shall be the original work of Designer and/or Designer Agents,
  2. if the Final Deliverables include the work of Designer Agents, Designer shall have secured agreements from the Designer Agents granting all necessary rights, title and interest in and to the Final Deliverables sufficient for Designer to grant the intellectual property rights provided in this Agreement, and
  3. to the best of Designer’s knowledge, the Final Works (excluding Client Content and Third Party Materials), and use of same in connection with the Project, will not violate the rights of any third parties. Client acknowledges that Designer will not conduct any type of intellectual property clearance search (e.g., copyright, trademark, utility patentor design patent searches).

If Client or any third party authorised by Client modifies or uses the Deliverables outside the scope of rights granted in this Agreement, or otherwise in violation of this Agreement, all representations and warranties of Designer shall be void.

Except for the express representations and warranties stated in this Agreement, Designer makes no warranties whatsoever. Designer explicitly disclaims any other warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose or compliance with laws or government rules or regulations applicable to the Project.

12. Indemnification and Liability

By Client. Client agrees to indemnify, save and hold harmless Designer from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party arising out of any breach of Client’s responsibilities or obligations, representations or warranties under this Agreement. Under such circumstances Designer shall promptly notify Client in writing of any claim or suit;
1. Client has sole control of the defence and all related settlement negotiations; and
2. Designer provides Client with commercially reasonable assistance, information and authority necessary to perform Client’s obligations under this section. Client will reimburse the reasonable out-of-pocket expenses incurred by Designer in providing such assistance.
By Designer. Designer agrees to indemnify, save and hold harmless Client from any and all damages, liabilities, costs, losses or expenses (collectively “Liabilities”) arising out of any meritorious claim, demand, or action by a third party which is inconsistent with Designer’s representations and warranties made herein, except in the event any such Liabilities arise directly as a result of Client’s gross negligence or misconduct, provided that
1. Client promptly notifies Designer in writing of the claim;
2. Designer shall have sole control of the defence and all related settlement negotiations; and
3. Client shall provide Designer with the assistance, information and authority necessary to perform Designer’s obligations under this section.

Notwithstanding the foregoing, Designer shall have no obligation to defend or otherwise indemnify Client for any claim arising out of or due to Client Content, Third Party Materials, modifications of or content added to the Deliverables by Client or third parties, improper or illegal use of Deliverables, use of Deliverables not authorised under this Agreement, or the failure to update or maintain Deliverables.

Settlement Approval. The indemnifying party may not enter into any settlement agreement without the indemnified party’s written consent.
Limitation of Liability. The services and the work product of Designer are provided “as is.” In all circumstances, the maximum liability of Designer, its directors, officers, employees, design agents and affiliates, to Client for damages for any and all causes whatsoever, and Client’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the total Project fee of Designer. In no event shall Designer be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by Designer, even if Designer has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy

13. General

Modification/Waiver. This Agreement may be modified by the parties only in writing agreed by both parties, except that Designer’s invoices may include, and Client shall pay, Additional Costs, Expenses, Charges, and costs of Changes that Client authorises by email or a project management platform utilised for the Project. Failure by either party to enforce any right or seek to remedy any breach under this Agreement shall not be construed as a waiver of such rights nor shall a waiver by either party of default in one or more instances be construed as constituting a continuing waiver or as a waiver of any other breach.
Notices. All notices to be given hereunder shall be transmitted in writing via a project management platform utilised for the Project, e-mail, or signed-for post, return receipt requested, to the addresses identified below, unless notification of change of address is given in writing. Notice shall be effective upon receipt or in the case of email, upon confirmation of receipt (by automated confirmation or reply by the recipient).
No Assignment. Neither party may assign, whether in writing or orally, or encumber its rights or obligations under this Agreement or permit the same to be transferred, assigned or encumbered by operation of law or otherwise, without the prior written consent of the other party, except that this Agreement may be transferred or sold as part of a transfer or sale of the assigning party’s entire business or portion thereof relating to the Project.
Force Majeure. Designer shall not be deemed in breach of this Agreement if Designer is unable to complete the Services or any portion thereof by reason of fire, earthquake, flood, hurricane or other severe weather, labor dispute, act of war, terrorism, riot or other severe civil disturbance, death, illness or incapacity of Designer or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Designer’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, Designer shall give notice to Client of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.
Governing Law and Attribution. The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of England. Any disputes in excess of £500 (or the maximum limit for small claims court) arising out of this Agreement shall be submitted to binding arbitration before the Small Claims Court or a mutually agreed upon Arbitrator suitor. The Arbitrator’s award shall be final, and the judgment may be entered in any court having jurisdiction thereof. The Client shall pay all arbitration costs, court costs, solicitors’ fees and legal interest on any award or judgement in favour of the Designer.
Severability. Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall nevertheless remain in full force and effect and the invalid or unenforceable provision shall be replaced by a valid or enforceable provision.
Interpretation. Section headings are solely for convenience and reference only and shall not effect the scope, meaning, intent or interpretation of the provisions of this Agreement nor otherwise be given any legal effect. Any design terminology shall be defined according to standard design industry usage, and any dispute as to the meaning or scope of design terminology shall be determined by Designer in good faith. Any other ambiguities shall be resolved with the most reasonable and legally valid construction, without regard to authorship of such provisions.
Integration. This Agreement comprises the entire understanding of the parties hereto on the subject matter herein contained, and supersedes and merges all prior and contemporaneous agreements, understandings and discussions between the parties relating to the subject matter of this Agreement. In the event of a conflict between the Proposal and any other Agreement documents, the terms of the Proposal shall control. This Agreement comprises this Basic Terms and Conditions document and the Proposal.

13. General Understanding

By their execution, the parties hereto have agreed to all of the terms and conditions of this Agreement effective as of the date of acceptance by Client, and each signatory represents that it has the full authority to enter into this Agreement and to bind her/his respective party to all of the terms and conditions herein.

The Contract between us will only be formed when we send you the Order Confirmation or email confirming our acceptance of your order.

Pay Monthly Website Terms & Conditions